At the Phoenix Convention Center, strong event technology depends on more than the network itself. It also relies on the people behind it who understand how to support customers, adapt to changing needs, and keep operations moving across a wide range of events.
Ben Kanega, Data Operations Professional for Smart City Networks at the Phoenix Convention Center, has built his career around that combination of technical expertise and customer service. From starting as a part-time technician while studying computer science to becoming an integral part of the Phoenix team and its 2025 network infrastructure upgrade, Ben has continued to grow his skills in networking, communication, organization, and project management.
In our interview, Ben shares his path with Smart City, what makes the Phoenix team and convention center community special, his experience completing Rapport training, and the lessons he has learned from supporting events and customers every day. Ben Kanega, this is your Spotlight!
Hi Ben! To begin, could you tell us a little about your journey with Smart City and how you eventually became a Data Operations Professional at the Phoenix Convention Center?
B: I was referred to Smart City through my family! My cousin spent time on the team here in Phoenix during college, and she knew that it would be a great fit for me. At the time, I was going to school for computer science and working with the local Community College District in Central Phoenix as a part-time IT technician. My cousin connected me with Todd, the previous General Manager, and soon after, I was hired as a part-time tech. For about a year, I remained a part-time employee at both jobs, and when the opportunity to become a DOP became available, I took it. I’ve loved every minute of it!
What are some of your primary responsibilities in your current role?
B: One of my primary responsibilities as a DOP is to ensure that the networks we manage are properly maintained and configured to fit the needs of everyone with access to our services. I also build networks for tradeshows, building staff, and permanent tenants.
What does a typical day look like for you?
B: A typical day for me is: get in, say hello to everyone present and give them a fist bump, get to my desk and check Aesop, check my calendar, get ready for lineup, go get some breakfast at the cafe with my team or by myself, and when I get back, I plan my day and see what needs to be done!
Do you have a favorite memory or two from your time here?
B: I have many memories from my time with this team. Honestly, we make new ones every day. I’d say the best moments are anytime we can talk shop, joke, and laugh. That keeps me coming back every day.
What motivates you to do this work every day?
B: Working with an inspiring team and meeting new people every single day. I also love being a part of some of the coolest tradeshows and events from around the world. The kinds of stories I hear on the show floor are very sacred to me. I’ve learned that it’s not always about what you know; it’s about where you’ve been and where you’re going!
Do you have a favorite event so far? Why?
B: Yes, I really enjoy the NCAA Women’s Final Four basketball tournament. I grew up playing basketball, so I love being a part of the festival that celebrates the best basketball athletes in the country. You get to meet and see many great players of the game, like Sue Bird and Isaiah Thompson.
You recently completed Rapport training. What was that experience like, and what were some of your biggest takeaways from that program?
B: The experience was very new to me. I had never been instructed to project my voice so loud! Once I realized what the overall objective of the training was, I kept an open mind. Through it all, I learned a new song, made some new friends, and found a version of myself that I live for every day.
How do you see yourself applying what you learned through Rapport to your role and your interactions?
B: The breathing exercises they taught us have helped me in times when I fumble my words and need to ground myself.
What do you think sets the Phoenix Convention Center apart when it comes to event execution?
B: Our team. We are tight-knit, and we move as a unit. We are a small team, but we move like an army. I also believe that the Phoenix Convention Center community is very welcoming and strives to uplift each other, regardless of your department, background, or company. We want the best for each other and the people we serve!
How would you describe the working relationship between Smart City Networks and the Phoenix Convention Center?
B: It’s truly a partnership. We have open communication with the building, especially with their IT team. Having a former Smart City employee in Gabe Mendoza helps tremendously. We both work hard to provide the best service for our clients and service partners. I can confidently say that we have their backs, and they have ours!
Overall, are there any skills you’ve developed here that have surprised you?
B: Yes, I have developed my communication, organization, and project management skills the most. Being an integral part of our 2025 network infrastructure upgrade was pivotal to my success today.
Are there any lessons you’ve learned here that you think are valuable for others starting at Smart City Networks?
B: Yes, I believe that learning how to communicate with a broad range of people is a skill that is crucial to navigating the world, no matter your background. I also believe the ability to troubleshoot and resolve minor to complex issues is a skill that you can apply to any scenario, both in your personal and professional life.
And lastly, what’s something fun that people might not know about you?
B: I’m from North Dakota!
We want to thank Ben Kanega for taking the time to reflect on his journey with our company! To read more Smart City Spotlights, check out our blog!
