In support of the Houston region’s response to COVID-19, Smart City is proud to provide the needed technology for the FEMA NRG Stadium super vaccination site with a separate call center at the George R. Brown Convention Center in Houston.
The call center created for FEMA and operated by the City of Houston Health Department opened on February 22nd, 2021 supports a team of 100 call center agents and handles over 15,000 calls and 4,000 voicemails per day of Houston residents seeking to schedule appointments for the COVID-19 vaccination.
Smart City Network’s role in call center setup was to provide 100 VOIP phones, the wired and wireless internet for the call agents and team running the call center along with the electrical service to power all the computers required for the call center. The call center is open weekly and is currently planned for a three-month operation, with a possible three-month extension if needed. It is located in a George R. Brown ballroom and configured for the call center agents to be socially distanced from each other per COVID-19 safety recommendations.
The George R. Brown Convention Center call center is one of the many convention centers that Smart City has provided technology in support of local community COVID-19 response since March 2020.
Smart City has worked with the San Diego Convention Center, NRG Park, Santa Clara Convention Center, Atlantic City Convention Center, Greater Columbus Convention Center, Miami Beach Convention Center, Duke Energy Center, Cincinnati Ohio, Los Angeles Convention Center, Walter E. Washington Convention Center Colorado Convention Center, and the Kay Bailey Hutchison Convention Center to set up and help facilitate the services needed for their homeless shelters, field hospitals and call centers.