Smart City Networks Hosted Voice Solution is the Future of Telecommunications Industry

Smart City Networks new Hosted Voice solution signals a major shift in the way we communicate with each other in our industry. Outdated PBX systems have been the standard for too long and we believed it was time to usher in a new product that would help provide crystal-clear call quality, reliability, user-friendly features, and unparalleled integration to keep up with the demands of our modern marketplace. Partnering with our sister company, Smart City Telecom, we helped design and implement a new telecommunications platform that not only revolutionizes our current venues’ phone options, but makes it accessible for any convention center or venue looking to make the move to Hosted Voice. 

“Our intimate knowledge of the trade show industry and our dedicated support structure puts us in a unique position to offer something exciting to any convention center or venue looking to make the Smart Choice,” Mark Haley, President at Smart City Networks, said. “Hosted Voice is not just a regular install in a static office or business, but rather it’s an all-compassing platform that successfully manages the intricacies of the tradeshow floor integrated with any administrative back-of-house need you can imagine.”

Those back-of-house needs that Haley mentioned include the proper setup, installation, and management of house phones and permanent tenant phones, as well as proper compliance with Kari’s Law and RAY BAUM’s act. That level of care, knowledge, and service gives us a superior advantage compared to other providers and it’s why Smart City Networks has been a leading public venue telecommunications partner for over 35 years.

“With successful launches at Events DC in Washington, I-X Center in Cleveland, and our corporate office in Las Vegas, we’re thrilled at the positive reception surrounding Hosted Voice,” Dennis O’Gara, Senior Vice President of Operations, Products & Services at Smart City Networks said. “We love to be on the forefront of technology and with our new state-of-the-art telecommunications platform, we believe that we can help bring every outdated phone system into the 21st century.”

With Hosted Voice, we’ve focused on the user experience. As the world adjusts to the new normal and we look for the most efficient ways to talk to one another, it was important for us to make setup as easy and as hands-off as possible for new users, while also granting them the freedom to customize the service to their liking. We feel that’s one of the biggest selling points for this new platform. Once the phone lines are successfully transferred over to our circuits, all that’s required from the end-user is providing our Smart City technician with your phone’s MAC address.  By the time you plug in, you’ll be ready for all the features Hosted Voice has to offer. Compare that to other PBX systems which require an extensive knowledge and background to setup and operate, and it’s easy to see why switching to Hosted Voice makes sense for any venue.

Every available Hosted Voice feature is designed specifically with user-friendly customization in mind. User and Admin portals are available 24/7 and allow users to create personal extensions, specific answering rules, outgoing messages, call queues, personalized music greetings, general time frames for business hours, and so much more, all with just a few clicks. Never has there been a telecommunications platform that gives the user complete control like Hosted Voice and we’re excited to showcase all it has to offer.  

On top of user accessibility, the other important aspects Hosted Voice wanted to emphasize was availability and integration. Because this is a hosted service, it doesn’t matter if your team is working from home or halfway around the world. We’ll make sure everyone stays connected. We knew that the next big thing in PBX systems was integration across multiple devices, and our team went above and beyond to deliver a platform you can access from anywhere. A specialized Hosted Voice app allows you to send and receive calls on your mobile device, and it can even be integrated with your existing Microsoft Teams account. Because of its cloud-based setup, an internet connection is all that’s needed to maintain business continuity, ensuring a level of connectivity and efficiency that’s unparalleled in our industry today.

We understand that change can be scary. We’ve found that more people are willing to hit 10 buttons instead of 1 because it’s what they’re used to. But it’s time to embrace the future. Hosted Voice is one of the most efficient and cost-effective telecommunications platforms in our industry and we recommend it to every venue looking to upgrade their old system. Contact us today to discuss more about Hosted Voice and let us show you how we can improve your telecommunications service at a fraction of the cost.   

To learn more about Smart City’s Hosted Voice Solution, send an email to or visit us online at

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