For this month’s Smart City Spotlight, we connected with Amy Worden, Event Coordinator at the Hawai‘i Convention Center. Originally from a small town in Ohio, Amy’s career began in the Navy, where she spent seven years as a nuclear mechanic before transitioning into the world of event coordination. While her path to Smart City wasn’t traditional, her adaptability and drive to embrace new challenges have made her an invaluable part of the Hawai‘i team.
In our conversation, Amy shared what it’s like balancing client communication with detailed project tracking, why she loves the satisfaction of seeing an event fully come together, and how the close-knit Hawai‘i crew works hand-in-hand with building management to deliver seamless experiences. She also discussed the unique beauty of working at an open-air convention center with an ocean view, and how supporting meaningful events, such as a pediatric medical research conference, reminds her of the impact her work can have. Amy Worden, this is your Spotlight!
Hello Amy! To start, what is your background? Have you always been passionate about tech or Event Coordination?
A: I’m originally from a small town in Ohio and spent seven years in the Navy as a nuclear mechanic. While I don’t come from a traditional background in tech or event coordination, I’m excited to explore new challenges.
What first drew you to Smart City?
A: A friend of mine was leaving the company and asked if I’d be interested in taking over her role. I didn’t know much about Smart City at the time, but I decided to apply and I’m glad I did.
What does your job entail? How would you describe your day-to-day activities?
A: My day usually starts with checking emails and catching up on anything that came in overnight. From there, I update my spreadsheet to keep track of everything in progress. I spend a good part of the day reaching out to new clients, making sure they have what they need, and helping them get started. It’s a mix of staying on top of details and connecting with people.
Do you have a favorite part of your job?
A: I really enjoy the moment when all the details are finalized, everything’s wrapped up, and I can see the full picture. It’s satisfying to know the work paid off and everything is in place for the client. That sense of completion is one of my favorite parts.
How would you describe your team culture in Hawaii?
A: We’re a small team of three, so we all work closely together. I like that it creates a collaborative vibe where we support each other and stay on the same page
What do you like most about your convention center?
A: It’s a large, open-air space, with plants in common areas, which makes it feel unique. One of the best things about being in Hawaii is the weather, so it’s awesome to be able to take a walk during a break and enjoy the island breeze and a view of the ocean.
How would you describe the relationship between Smart City Networks and the Hawaii Convention Center Building Management team when it comes to supporting events?
A: It’s a very collaborative relationship. Both teams work hard to support clients and make sure their needs are met. I really appreciate that the building management team has our back, especially when clients can be challenging. There’s a strong sense of partnership, and I believe that’s a big reason we’re able to run smooth, successful events. I believe it’s also what helped lead to the renewal of our contract with the building.
Have you had a favorite event so far? What made it fun?
A: I really enjoyed PAS, a pediatric medical event. There were lots of posters where doctors showcased their research, and you could tell how much effort and care went into each one by how carefully they hung them. It takes a lot to be able to share research at an event like that, and it was special to see everyone proud of their work, especially knowing it’s all to help kids. That made the event feel even more meaningful.
What advice would you give to new hires who are starting with Smart City?
A: I’d say definitely get to know people at other locations. At my center, because we are such a small team, it really makes a difference. Don’t be shy about reaching out, people are usually happy to help, and those connections really pay off.
We want to thank Amy Worden for taking the time to reflect on her journey with our company! To read more Smart City Spotlights, check out our blog!
