For this month’s Smart City Spotlight, we caught up with Nicco Evans, Technical Customer Representative at the Seattle Convention Center. A Navy veteran with a career path that’s spanned warehouses, sales, and construction, Nicco has always been driven by curiosity for how technology works, something that started with taking apart old laptops as a kid and never went away. That passion, paired with his customer-first mindset, made Smart City Networks the perfect fit.
In our conversation, Nicco shared how his unique role bridges client service and hands-on technical expertise, why the Seattle team’s culture makes every event a collaboration, and what it’s like to support major shows like PAX West. And outside of work? You might find him sharpening his skills at the pool table! His APA league team just clinched first place and is headed to the playoffs with a shot at the World Championship in Las Vegas.
Nicco Evans, this is your Spotlight!
Hi Nicco! Thanks for your time. Let’s start with your background. Have you always been passionate about Technology or did that come later?
N: I’ve worked in a wide range of fields—from warehouses and sales to construction and the military. I’m a Navy veteran, and that experience really shaped my discipline and work ethic. But even as a kid, I was passionate about tech. I loved taking apart old laptops and computers, learning how they worked, and trying to put them back together. That curiosity never left me.
That’s cool! So what drew you to Smart City?
N: At the time, I was working a job that had me moving heavy doors and cabinets every day, and it really took a toll on my body. I knew I wanted to find something different, something in tech, since that’s always been my passion. When I came across Smart City, it felt like the right opportunity. I applied for a technician role, but because my background leaned so heavily on customer service, they offered me a spot as an Event Coordinator instead.
Looking back, I’m glad they did, because it gave me a solid foundation and eventually opened the door for me to step into my current position as a Technical Customer Representative, where I get to dive deeper into the tech side while still working closely with clients.
What does your job entail? How would you describe your day-to-day activities?
N: My role is really a balance of two worlds, customer service and technology. Day-to-day, I’m working with clients to understand their event needs, setting up and installing services, troubleshooting issues, and answering questions. No two events are the same, so I’m always learning something new and adapting.
A Technical Customer Representative sounds like an interesting balance between technology knowledge and customer service skills, which embodies Smart City Networks in a nutshell. Is it ever hard to balance those two sides?
N: It can be challenging at times, but honestly, I enjoy the mix. I get to talk with people, figure out solutions, and then also roll up my sleeves and get hands-on with the tech. That balance keeps the job exciting.
Do you have a favorite or rewarding part of your job? Why?
N: Definitely the diversity. Traveling to other centers to help with events. I love that I essentially have two jobs in one. On one side, I get to connect with clients and help them feel confident that their event is set up for success. On the other side, I get to handle the technical side installing services, solving problems, and seeing immediate relief on someone’s face when their issue is fixed. That feeling never gets old.
How would you describe your team culture in Seattle?
N: Our team culture in Seattle is awesome. We’ve got a group of people who genuinely love what they do. Everyone’s willing to pitch in, support each other, and make sure events run smoothly.
What do you like most about Seattle Convention Center?
N: We support three amazing venues: The Seattle Center (home of the Space Needle and nonstop events), the Arch Building, and the brand-new Summit building. Each one is beautiful in its own way. What makes them even more special is their location right in downtown Seattle. From the waterfront to Pike Place Market to the first Starbucks, everything is within walking distance. It’s a pretty unique backdrop to work in every day.
Do you have a favorite event so far? Why?
N: There are so many, but with PAX West coming up, I’d have to highlight that. PAX West is this incredible mix of gaming culture, competition, creativity, and community. Whether you’re there to try out new games, cheer on tournaments, or just vibe with fellow fans, the energy is unmatched. It’s one of those events where you can’t help but get caught up in the excitement. PAX delivers every single time.
Have there been any instances you can think of where you have used one of our 10 Business Principles in the Workplace?
N: Yes, the principle “Customers Define Quality” stands out to me. At the end of the day, it doesn’t matter how much technical work we put in if the customer doesn’t feel their needs are met. I keep that in mind with every event. I don’t just focus on setting up the service I take the time to walk them through it, answer their questions, and make sure they feel confident. To me, quality isn’t just about the product, it’s about the overall experience the customer walks away with.
What advice would you give to new hires who are starting with Smart City?
N: Be a sponge soak up everything you can. Listen, learn, and don’t be afraid to ask questions. Curiosity is a strength here. Work hard but also give yourself grace nobody expects you to know everything on day one. Mistakes happen, just make sure to learn from them. Be reliable, build strong relationships, and stay proactive. Progress is more important than perfection just aim to get better every day.
And lastly, what’s something fun that people might not know about you?
J: I play in an APA pool league here in Seattle. My team just clinched first place in 8-ball and made it to the playoffs in 9-ball. We even have the chance to compete at the World Championship in Las Vegas. It’s been a lot of fun and a great way to connect with people outside of work.
We want to thank Nicco Evans for taking the time to reflect on his journey with our company! To read more Smart City Spotlights, check out our blog!
